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Privacy Policy

Spotless Clean

Privacy Policy

Who We Are

Spotless Cleans (“we”, “us”, “our”) provides exterior cleaning services across the UK.

Scope

This policy explains how we collect, use, disclose and protect your personal data when you visit our website, contact us, request a quote, or use our services. We process personal data in accordance with UK GDPR and the Data Protection Act 2018.

The Data We Collect

  • Identity & Contact Data: Name, phone number and email address.

  • Service & Property Data: Service history, property address, access notes and photos you share, such as those provided for quotes.

  • Transaction Data: Payments handled by secure third-party processors. We do not store full card details.

  • Technical & Usage Data: IP address, device or browser type, pages viewed and cookie data.

  • Communications: Messages, emails, call notes and your marketing preferences.

How We Collect Data

  • Directly from you: Through web forms, email, telephone or in person.

  • Automatically: Through cookies and analytics when you use our website.

  • From third parties: Where you have given permission, such as payment processors or listing platforms.

Lawful Bases for Processing

  • Contract: To provide quotes, perform services, take payment and manage bookings.

  • Legitimate Interests: To run and improve our business, including scheduling, customer support and preventing abuse. We balance these interests against your rights.

  • Consent: For optional activities such as marketing communications. You may withdraw your consent at any time.

  • Legal Obligation: To meet tax, accounting and regulatory requirements.

How We Use Your Data

  • Provide quotes and deliver our services.

  • Arrange visits, communicate updates and handle enquiries.

  • Process payments securely and issue invoices or receipts.

  • Maintain records, improve our website and services, and ensure safety.

  • Send service reminders or promotions where permitted.

  • Comply with applicable laws and respond to lawful requests.

Marketing

We may send marketing communications if you have opted in or where permitted by law. You can opt out at any time through the link in our messages or by contacting us at spotlesswindowcleans@gmail.com.

Sharing Your Data

We do not sell your personal data. We may share limited data with:

  • Payment processors to take payments securely.

  • IT, hosting and analytics providers that help us operate our website and systems.

  • Operational partners, such as subcontractors, where necessary to deliver the service.

  • Professional advisers, including accountants, insurers and legal advisers.

  • Authorities if required by law or to protect rights and safety.

International Transfers

Some providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards, such as UK adequacy regulations or standard contractual clauses, to protect your information.

Data Retention

We keep personal data only as long as necessary for the purposes described above, including satisfying legal, accounting or reporting requirements.

Typical retention periods are:

  • Customer records and invoices: Up to seven years for tax and accounting purposes.

  • Quotes and enquiries: Up to 24 months if no contract is formed.

  • Marketing preferences: Until you opt out or withdraw your consent.

Cookies & Analytics

We use cookies and similar technologies to make our website work, analyse traffic and improve performance. You can manage cookies through your browser settings. For further details, see our Cookie Policy.

Your Rights (UK GDPR)

  • Access: Request a copy of your personal data.

  • Rectification: Ask us to correct inaccurate data.

  • Erasure: Request deletion where we no longer need your data or you withdraw consent, where applicable.

  • Restriction: Request that we limit how we use your data in certain circumstances.

  • Portability: Receive your data in a commonly used format or have it sent to another controller, where feasible.

  • Object: Object to processing based on legitimate interests or to direct marketing.

  • Withdraw Consent: Withdraw your consent where processing relies on it.

To exercise your rights, contact us using the details in the Who We Are section. We may need to verify your identity before fulfilling your request.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss. While no system is completely secure, we regularly review and enhance our safeguards.

Children

Our services are not directed at children. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

Changes to This Policy

We may update this policy from time to time. We will post the latest version on this page and update the “Last updated” date.

Complaints

If you have concerns about how we handle your data, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office:

Contact Us

Questions or requests about this policy or your data?